How to request help for a class that is not listed on the dashboard?

Identify other ways to contact a tutor on the Dashboard without using the course or subject tile. 

Instructions:

Question Matcher

  1. Insert your question or subject of interest into the text box under “What’s the question you need help with?”
  2. Once the text is inserted, the arrow turns green. Click to proceed
  3. We identify the subject you need help with. Click “Yes, ask a tutor”
  4. A Live Help session starts, and the student is directed to the Classroom.

Question_matcher.png

 

Ask any tutor

  1. Click the white “Ask any tutor” button on the dashboard
  2. A Live Help session starts, and the student is directed to the Classroom.

https://paper.zendesk.com/hc/article_attachments/360097087591/mceclip3.png

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