How can a suspended student regain access?

Students who violate Paper's Code of Conduct due to inappropriate behavior will not be able to access the platform for 7 days. School administrators can help students learn to improve their behavior and help them regain access to Paper by participating in the Early Return Program. It's a chance for students to regain early access to Paper after they have reflected on the cause for suspension.

Instructions: 

How to engage in the Early Return Program?

Students

  1. If you are currently locked out of your account and see a message saying you have been suspended, you should tell a teacher or school principal.
  2. Explain to the teacher or principal why you may have been suspended if you remember.
  3. Work with the teacher or school principal to contact Paper and request access to the platform.

School site administrators or teachers

Please refer to the suspension email sent to your school's Emergency Contacts. Please follow these steps to return access to the student:

  1. Reference suspension notice for suspension reasoning.
    • If the school principal did not receive a suspension notice, please email support@paper.co to inquire about the student’s access.
  2. Respond to suspension notice requesting that the student suspension be lifted.
    • Apology letters are always encouraged when a student's behavior affects a tutor. This shows that the student understands their actions and repercussions. We always share them with our tutors.

After the school has contacted Paper requesting the suspension being lifted, the student access will return.

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