How do students transfer themselves in a Live Help session?

Students can transfer themselves to another tutor in a Live Help session. The student must be in the current session for at least 5 minutes before the transfer option becomes available.


  1. Click "end" and select "get another tutor."


2. Select the reason for transferring


3. Confirm the subject


4. The student will be connected with a new tutor. The new tutor can see the chat history to pick up where previous tutor left off. The student does not need to repeat questions or re-upload materials.

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